Customer FAQ

International orders are defined as requiring both a "bill to" and "ship to" address outside Canada and the United States. Shipments of all international orders will be routed pursuant to Buyer's request and at Buyer's expense. Orders under $350 USD will include a $25 USD international handling fee. Prices are quoted and must be paid in U.S. Dollars, EX WORKS Seller's facility in St. Petersburg, Florida (the "Facility") and risk of loss passes to Buyer upon shipment from the Facility. Shipping and handling charges are prepaid and added to commercial invoice. Alternatively, orders may be shipped collect with Buyer's preferred collect account number and Buyer's carrier. For purposes of this Contract, "EX WORKS" shall be construed in accordance with INCOTERMS 2020 of the International Chamber of Commerce, as amended.

Orders will either originate from our local warehouse or be drop-shipped directly from the manufacturer depending on product availability. Our supplier network maintains several warehouses nationwide and most ship the same day or within 24 hours.

Same-day dispatch arrangements are made for products in stock. The average delivery time for express shipments is 2-3 days.

Overseas or road freight deliveries may vary depending on the destination address and the contents of the order.

For detailed information, please contact our sales representative.

Shipping costs are typically offered separately. You may arrange shipping on your own or let us coordinate with our logistics partners.

Yes. We provide full tracking details, including Bill of Lading and contact information for the transportation company.

Sure! Simply provide your FedEx/UPS/DHL account number during the check-out process.

Yes, we may be able to assist you if the export amount exceeds $2000 USD and you only need a Commercial Invoice and Packing Slip. Please contact our International Sales team at info@hanroma.com for further assistance.